Improve Your Chances of Winning a Business Award

Understanding a client is the first step of gaining your clients trust. But this is not an easy task; it requires a skill that is practiced daily to be honed correctly. Making a sale often requires that you and your staff change clients’ negative attitudes into positive ones. According to research from University of Michigan, a shopper is usually asking themselves one or more of three types of questions when their attitudes influence their purchases:

http://www.sevafrica.com/modules/business/article.php?business_newsid=174

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